Talent Circles

Monday, June 8, 2015

4 Ways to Use Video in Your Recruiting and Hiring Strategies



By Jessica Miller-Merrell 


We are in the video age. Everywhere you look, video is being used to market, sell, educate and grab our attention. In fact, the average American now spends 5 hours and 38 minutes a day watching video through social media, streaming services, and sites like YouTube. It’s moved from being an option in marketing, entertainment and education to becoming a consistent part of our lives. It has also extended to the recruiting industry in the last several years, with video now being an ongoing aspect of many companies’ recruiting efforts, and we’re talking about much more than just video interviews.

There are more ways than ever for us to jump on the video train and take advantage of the way our candidates watch video. Here are four of the best ways you can incorporate video in your recruiting and hiring strategies.

Video job posting
If a picture is worth a thousand words, than a video is worth far more than you could ever say in a job posting. Utilize video job postings to add personality and a dose of company culture to your opening announcements. This will allow you to expound on what the position is like and what they can expect without writing paragraph-long explanations that no one will read anyway. This also provides you with a chance to add a dose of employer branding and give a behind-the-scenes look at the company. It can be as casual or formal as you like. Either way, it will definitely make your job posting stand out.

Hiring manager introductory videos
We know that one of the most important considerations for job acceptance is the people you’ll be working with. Ease some of the uncertainty that comes with meeting the new boss by creating hiring manager introductory videos where the candidate can get to know the person they will be working with every day. You can even highlight team members, show the work area and discuss the type of work the department does. If you want to go a step further, you can use your social channels to solicit questions that the hiring manager can answer in the video.

Live streaming
Live streaming is a relatively new technology, but streaming services like Periscope and Meerkat give the average person, or the average recruiter, the ability to watch or produce real time videos. This unique video tool is perfect for informal, engaging video. You can create a stream for prospective candidates to watch a day in the life of different positions and gain a behind-the-scenes look that’s unlike any scripted, pre-recorded video. The fact that it’s in real time also means that you can answer questions or be guided by your viewers. It’s new, exciting and provides real value as part of the candidate experience.

Video resources
We’ve become accustomed to learning through video, so take advantage of that and create candidate and job resources using video. You’ll most likely present the same information found on your website or in brochures, but you’ll be sharing it in a different way. Candidates will be more likely to watch a three-minute video than read a webpage, so it only makes sense. You can use this for everything from job application instructions to interview tips, and so much in between.

TalentCircles is the most comprehensive candidate engagement platform on the market. Take a product tour or request a live demo today. 

Jessica Miller-Merrell, SPHR is a workplace and technology anthropologist specializing in HR and recruiting. She's the Chief Blogger and Founder of Blogging4Jobs and author of The HR Technology Field Guide. You can follow her on Twitter at @jmillermerell.

Friday, June 5, 2015

3 Keys to a Competitive Job Offer for Your Candidate



By Jessica Miller-Merrell 

We are in a candidate-driven job market. Unemployment is low, offers are competitive and candidates often have their pick of job opportunities. When we’re in a phase like this, job offer acceptance can be lower than we’d hope. When candidates have the luxury of not taking the first thing that comes along and instead waiting or negotiating, often juggling more than one offer at a time, job offer acceptance is affected. The best way to combat this is to make competitive job offers.

The key to a competitive job offer, and ultimately an acceptance, is the relationship you build with a candidate during the recruiting, hiring and engagement process. The hiring and offer acceptance process is a highly personal one. Job seekers have personal, professional and financial needs that are extremely unique. If your approach is highly personalized and focused on what’s most important to your candidate, it will show. However, there are a few universal factors that matter to candidates across the board when considering the competitiveness of an offer:

Pay
Compensation is a driving factor for a lot of candidates, but don’t be fooled into thinking that it’s all they care about. Salary is the aspect of compensation that your future employees are most concerned with, so it’s vital to be competitive in this space. Your candidates may end up choosing to take a job from you for a lower salary than they’d get elsewhere if your company ranks high in the other two areas, but as you can imagine, it will make their decision harder.

Find out what your competitors, both direct and indirect, are offering, and look at what the average company in your city, state, region or even country, depending on your company’s size, will be offering the candidates that also interview with you.

Location
You know what they say: location, location, location. This aspect of the job search ranks high because the choice to move, or not move, is a significant decision for a candidate. It may be less of a consideration for a single, unattached candidate than someone who has a family that’s settled, but this adds a life decision on top of a career decision. However, it’s not always as black and white as a relocation. Location considerations also include how accessible public transportation is to and from work, how stressful the daily commute is, whether or not it’s a work-from-home position and more.

This is one factor that you have limited control over, but you should be cognizant of what people think about where you’re located and be ready to use that to your advantage in recruiting or combat it. For instance, if you’re asking a candidate to move to a less desirable city, you’ll want to make sure the other two considerations (above and below) are up to par. If they’re not, you may want to be realistic and limit your sourcing geographically, or offer relocation assistance. If your location is negatively affected by lack of public transportation, nearby restaurants or other amenities, you may consider bringing some of those internally by offering a shuttle to and from the nearest train or catering lunches.

Flexibility
Flexibility is a concern for candidates for two reasons. First of all, most of us recognize that life doesn’t always go exactly like it should, and we often need flexibility in our schedule to care for family or ourselves, or just enjoy life. A company that offers a flexible work schedule, work-from-home options, generous vacation and sick days and an overall understanding and respect of an employee’s time and outside demands will set itself apart. Secondly, no one wants to be micromanaged and controlled, so a company and boss that offer autonomy and flexibility to work how they need to in order to produce the best product is important.

The key to understanding what’s important to candidates is to research, poll and talk with your most recent hires and job applicants. Have them share with you what’s most important to them and why. When does one factor outweigh another, and what are you offering that no other company is? Job offer acceptance will come when a candidate finds a mix of pay, location and flexibility that works for them personally. The question is, what can you, as a company, offer them that will meet their needs?


TalentCircles is the most comprehensive candidate engagement platform on the market. Take a product tour or request a live demo today. 

Jessica Miller-Merrell, SPHR is a workplace and technology anthropologist specializing in HR and recruiting. She's the Chief Blogger and Founder of Blogging4Jobs and author of The HR Technology Field Guide. You can follow her on Twitter at @jmillermerell.

Wednesday, June 3, 2015

How Content Can Elevate Your Recruitment Strategy - Part One



By Jessica Miller-Merrell 

In case you haven’t noticed lately, content is king. In marketing, in entertainment, and in recruiting, content is what people are looking for. Even if you’ve never considered what marketers are using, all you need to do to see evidence of this is consider the many online channels you use on a day-to-day basis. From Twitter to Facebook to blogs you follow to videos you watch to pictures that make you stop and look, content is everywhere!

If you’re not using content to reach candidates, you’re missing out on a massive opportunity that goes beyond paid advertising. Content can elevate your strategy in a way that dollars just can’t.

What content does for recruiting
Content marketing in recruiting is powerful. It’s a form of digital storytelling that helps people identify with what you’re saying, find themselves somewhere in the story and picture themselves at your company. It’s funny that even in our information age, companies are still holding back on sharing with candidates during the hiring process. Companies who are doing it right are experiencing the benefit of information sharing and storytelling through content marketing. In part two of this series, I’ll talk more about a couple of companies whose lead you should follow when it comes to content, but for now I’ll just say that they are leveraging content to build relationships, tell engaging and memorable stories and educate candidates. In turn, they’re seeing better hires and fewer unqualified applicants for open positions.

Is all content created equal?
Many people hear content and think only of blogs, but as I mentioned above, there are numerous and diverse content creation and promotion opportunities. I do actually believe that a blog on your careers page is the best place to start because it’s simple, provides you with content to push out through social channels and allows you to talk about anything you want, at whatever length you want.

However, it’s not just blogs that can tell stories. Video offers both traditional and new storytelling opportunities. You can use a scripted video, provide a live stream, or anything in between. Beyond blogs and videos, there are numerous other channels. Infographics, microblogs like Twitter, photo-sharing apps like Instagram and the newer channels that are new on the market or have yet to even be released provide (or will soon provide) an almost endless number of ways to produce content.

Making it happen
Content doesn’t have to be complicated, but it does require strategy. To develop your strategy, start with some research to discover what types of content drive the highest quality candidates and where candidates are interacting so you can improve your reach. It’s so important to understand the job candidate audience you want to reach before you build any content for recruiting and hiring.


A good strategy will outline the type of content you’ll produce, the frequency and the ways you’ll distribute and promote content. Good content just doesn’t happen. It takes research, time and a great deal of trial and error. You’ll probably make a lot of mistakes, but you’ll also find that it gives you greater reach and more in-depth communication than you can get anywhere else.

TalentCircles is the most comprehensive candidate engagement platform on the market. Take a product tour or request a live demo today. 

Jessica Miller-Merrell, SPHR is a workplace and technology anthropologist specializing in HR and recruiting. She's the Chief Blogger and Founder of Blogging4Jobs and author of The HR Technology Field Guide. You can follow her on Twitter at @jmillermerell.

Tuesday, June 2, 2015

Eye-opening new book by Peter Cappelli: Will College Pay Off?



Students in the United States pay about four times more than their peers in the rest of world. So it’s no wonder there are endless conversations about whether earning a college degree is worth the expense.  Dozens of entrepreneurs will tell you to forget about college — although they were lucky to be born into highly educated environments and often trained in the best universities, and dozens of dropouts who made it through backbreaking work do insist that their kids experience college.

Peter Cappelli's book, Will College Pay Off?: A Guide to the Most Important Financial Decision You'll Ever Make, takes the heat out of the debate and ultimately answers this question "it depends." This non-dogmatic stand is actually courageous when everybody wants certitudes and validations. Peter's mission is to tender pointers and landmarks in maze of research data, assumptions, biases and even misinformation: "What prompted me to write this book was the unqualified statements about the big payoff to a college degree," Peter says. “While there are lots of guides to tell us whether a particular school suits the temperament of our child, there is almost nothing that helps us decide whether a college experience will lead to financial ruin. That is what I try to offer here: a guide to the factors that determine whether a particular program will pay off."  

This book is complex. Here are some of the critical topics debated in the book.

Is there some shortfall of science, technology, engineering, and math or STEM graduates?
There may be more jobs in STEM, but are all students good or interested in them? On top of this, "the argument that the history major would be better off learning practical material that is useful in a first job is highly debatable, especially if we are concerned about the experience of that individual after his or her first job." Think of it this way: would Peter Thiel have been more successful had he not graduated with a B.A. in Philosophy from Stanford and not met his inspiring professor, René Girard?

Do college students major in the fields where jobs are?
The job market makes prior work experience rather than education a key factor and, as a result, a number of colleges shape the degrees they offer after industries' needs. Yet how reasonable is it to lock students into narrow practical degrees, especially when market needs change? How effective have economists and employers been at anticipating demand? What happens if too many people graduate in petroleum engineering just because it's hot at a given time? "Employers who say that right now they want students with degrees in [a given] field aren’t promising to hire students who go into those fields when they graduate." The reality is simple: It is " basic supply and demand. Education pays off when it is in demand and doesn’t when it isn’t in demand. It pays off when it is scarce and doesn’t when it is common."

How important is a College student's first job?
It is for students who have to pay off a debt. However, does a first job define a career? What happens if people are laid off? How easy will it be for them to find a new position? While it's true that, today "hiring for skills is what is changing the relationship between college and the workplace," students with a vocational degrees that is no more in demand don't have a leg up in the job market. Instead, they may be at a disadvantage.  "Getting a good job right out of college is very important, but if those jobs don’t last, the degree may not have bought you much."

Do jobs today require more education than in the past?
Nothing is less certain. According to the Bureau of Labor Statistics, the majority of jobs created between 2012 and 2022 will require a high school degree or less, not a bachelor’s degree. As a result, already today "about one-third of U.S. workers are overeducated for their jobs or, put another way, underemployed, and they earn about half what their peers are paid for jobs that require the degree they have." So by expecting too much, employers may create a costly volatility risk in their own workforce as a recent Deloitte report stated: "regardless of gender or geography, only 28 percent of Millennials feel that their current organizations are making ‘full use’ of the skills they currently have to offer." Do the math... 72 percent of them are ready to see if the grass is greener elsewhere! That's even more pathetic when "both the human capital and the screening advocates have difficulty in explaining why college educations seem to matter so much after the first job," and when the overall correlation between grades and job performance is virtually nonexistent.

Is it easier to find a job as a college grad? How big is the college wage premium?
Outside of a few specific fields, college degrees don't guarantee a good career any longer. College grads have difficulties in finding jobs of any kind, not just good jobs. For example, in China, the unemployment rate of recent college graduates is very high. As a rule however, the US employment market has "by far the best outcomes for college graduates as compared to their high graduate peers come in finding a job. The unemployment rate for the average college graduate with a bachelor’s degree has been about half the rate for the average worker with only a high school diploma in recent decades." College students have also had a wage premium at least since the 1981 recession — the third section of the book shows that in the sixties the gap very small. So the reason to go to college may not be because college attendance intrinsically pays off, but because of what is in store if you do not go.

Does the current gap mean that the investment in college education pays off?
If the premium is up and stays up, maybe... But it seems that raw financial analysis shows that the return from attending many colleges is negative. Pinning down what determines that payoff is a complex task with no definitive response if the value is only defined in financial terms. Also, results vary depending of the colleges. who, themselves struggle to provide prospective students with real data or base their marketing pitch on limited statistics. So who will end up defining this value? Maybe employers. "One company that takes sorting out the value of different colleges seriously is India-based Tata," notes Peter Cappelli. "It has turned this analytic approach into an art form by assessing all its new college hires on the basis of the school where they graduated, considering their job performance, how long they stay with Tata, and also how much the company had to pay to hire them. As a result, the company targets its recruiting at schools that provide the biggest bang for the buck. Some of the elite U.S. business schools didn’t make the cut, even though their graduates were great employees, because those graduates didn’t stay very long and were quite expensive to hire."

What's the takeaway?
No matter what, getting a good job out of college is a challenge because of the changes in our society and employment landscape, which Peter Cappelli also addressed in a fascinating previous book from 2012, Why Good People Can't Get Jobs: The Skills Gap and What Companies Can Do About It. The problem starts with the fact that most employers have dropped training programs and "what they want from college graduates now is the same thing they want from applicants who have been out of school for years."

     Does it mean that our education system is a problem? No— except for the costs, actual data do not support such blame: "We’ve been in roughly the same place for some time. Our students are not doing worse, and there is no evidence from the comparative data that U.S. schools are failing." Could the US government do better helping public colleges? Definitely yes.

     Does it mean that colleges should only focus on practical education? No — vocational education can be a terrible dead end. Parents and students have a complex due diligence to perform in a tough supply and demand market and should try to delay choosing a major until the last minute.

This book is by no means an indictment of college education: it simply implores parents and students carefully to analyze their rationale before getting into heavy debt and to take with a pinch of salt the sometimes deceptive claims of some of the for-profit colleges.

The book only focuses on an alleged equation between college education and a better job. It doesn't question the value of receiving a college education and its long-term human and existential meaning. If anything, the underlying message is that it's not efficient for colleges to try to replicate the workplace on their own campus... and that they should instead focus on what they do best. The ultimate message of Peter Cappelli is clear: "Maybe the appropriate alternative is to let college do what it is good at, which is educating rather than training, focusing on knowledge and life skills rather than job skills, and to find connections into the job market through other paths."

The book invites employers and colleges to think more carefully about their strategy:

     Employers: Has their strategy of hiring for skills just after college actually paid off? So far, it hasn't. The cost of failed hires and bad hires hasn’t dropped. Employers' processes have been the same for almost three decades. So maybe it's time for them to look into these processes, and the burden may not be on colleges in this area.


     Colleges: Colleges are hard-pressed to provide cogs in the corporate machinery with uncertain guarantee of return for students. With employers not showing better results in their human capital build-up, why should colleges cave in? Why don't colleges try to educate the market and affirm the power of education? Maybe colleges should do a better job at promoting students and alumni, which means radically revising antiquated campus recruiting products and procedures, beefing up their career services offices in order to offer a modern access to their gigantic talent pools to employers (instead of letting their students spends up to 20 to 30 hours a week looking for employers...).


Marylene Delbourg-Delphis is the CEO, co-founder of TalentCircles, the most comprehensive candidate engagement platform on the market. Take a product tour or request a live demo today. 

Monday, June 1, 2015

Great Recruiting and Hiring Starts with Knowing Your Audiences: Candidate and Company





By Jessica Miller-Merrell 

Talent acquisition leaders are juggling a lot of pins at once. Between the multiple openings that most are handling, the dozens of candidates we’re connecting with, the many strategies and tactics we’re utilizing and the handful of hiring managers that we’re there to serve, it’s a lot going on at once. With the daily chaos and mile-long to do lists, it can be easy to take our focus off our audiences. But it is those audiences, both candidates and the company you work for, that make us great recruiters. When you think about it, a recruiter is only as good as his or her candidates and hiring mangers. By focusing on these two audiences, recruiters can gain a deeper understanding of the positions they’re hiring for, the culture within those areas, the people they’re trying to reach and the type of fit that occurs when a match is made.

Know your audiences
A talent acquisition leader’s two main audiences are the candidate and the company, but what does that really mean? When it comes to the candidate audience, we’re really talking about a few different groups: active candidates, potential candidates, the passive workforce and even current employees who could be part of succession planning. Knowing how these candidates view your organization, as well as what they want, need and are capable of gives you the opportunity to allay concerns, address questions and make good matches. If all you know about a candidate is what you read on LinkedIn, you’re missing a piece of the puzzle.

Your second audience, the company, really translates to the hiring managers. These are the people you’re working with day to day and the ones who will help you present the company to candidates. Getting to know this audience not only fosters a relationship that can make your job a lot more fun and far easier, but it can also help you find a better fit for the position. This relationship is vital for quality communication, understanding and good hiring decisions.

Don’t let the old way get in the way
When you truly know your two audiences, you may find that the old way of doing things or an established process is keeping you from really connecting with our customer or meeting expectations. Understanding your audiences also means understanding that they may have different needs than the people who came before them or the box we sometimes want to put them in. Don’t be afraid to question why things are done a certain way and whether or not there’s a better way to do them, a way that your internal and external audiences may appreciate more.

Never forget your role
You wear many different hats, and it could e easy to neglect one of the many roles you play. For instance, a hiring manager’s indecisiveness could lead to a breakdown in communication with a candidate who was expecting to hear by a certain day. Knowing your audiences only comes through open and honest communication, so you may have to step up when it’d be easier to point fingers. We are the face of the hiring experience (and to candidates, the organization), which means we are dual facing because we must engage, relate and meet the expectations of two different audiences.  This requires us to be more than just a recruiter. We are in the business of project management, sales, politics and customer service. It’s a tough job, but when we fully step into the role, we can create positive, lasting impressions on both sides.



TalentCircles is the most comprehensive candidate engagement platform on the market. Take a product tour or request a live demo today. 

Jessica Miller-Merrell, SPHR is a workplace and technology anthropologist specializing in HR and recruiting. She's the Chief Blogger and Founder of Blogging4Jobs and author of The HR Technology Field Guide. You can follow her on Twitter at @jmillermerell.